Online Bill Pay Tips

How Payments Are Made

Electronic Transfers - Marked as an Electronic Payment on the payee list, creditors who are paid this way receive your payment through a computer link. This payment process takes approximately 2-3 business days.

Check - If a payee does not accept electronic payments, a check is printed and mailed to the address you have indicated. These bills will take up to 6 business days to process.

Getting Started

• Log onto eAccess through the Altana's website at www.altanafcu.org
• Click on "Pay Bills" button
• Read the welcome message and disclosure carefully
• Choose your default account, then click on "Register"
• Click on "Add New Bill". Refer to your bills and enter the information.
  Helpful Information
• Funds are withdrawn by 8:00 am on the date you specify, except Saturday, Sunday and holidays.
• Funds are withdrawn before direct deposits are posted.
• Areas highlighted in BLUE must be filled in to set up a payee.
• When you set up your list of payees, please keep in mind that the first time you pay them, verification needs to be received for businesses. This takes time and may delay the payment a few extra days.
• Have a copy of the bill or invoice you are entering to ensure your information is accurate.
• When performing a company search, be careful to select the correct one and match your account number format. An X indicates alpha and/or numeric. N indicates alpha only.

For example

203NNN	Account # begins with 203 followed by three numeric characters.
XXXXX	Account # can be up to five alpha and/or numeric characters
NNNNN	Account # must be five numeric characters.

Please review the Help section of Bill Pay to learn more.  For further assistance, please call Jennifer or Sherry at 406-651-AFCU or 800-221-7555, or email us.