Opt-in is the best option...to ensure your transactions are covered.

Recent legislation requires you to opt-in for Courtesy Pay.

Currently, we may approve/authorize transactions as a convenience to members even if the items in question are more than the available balance a member has in their account at the time.  If items are paid, we may charge a fee.

You must opt-in to continue Courtesy Pay coverage which is generally available on all Altana checking accounts.*

Once you receive your letter, you must sign up to keep this valuable benefit.  It only takes a minute or two to preserve the peace of mind that Courtesy Pay can provide.  Click here >

Frequently Asked Questions

I received my letter in the mail.  Now what?

You will need to opt-in by clicking here, by calling 877-REG-OPT1 (734-6781), or visiting your local branch.

If I choose to continue Courtesy Pay, what does this mean? 

It means you give Altana permission to pay transactions in excess of your available balance.  If paid, a fee of $32.00 per item may be assessed.

What if I do not continue coverage?

If you do not take action, your coverage will discontinue as of August 15, 2010.  This means that any transaction that would result in an overdraft of your account will be declined or returned as an NSF, and you will be charged a $32 return check fee.

How long do I have to decide to continue Courtesy Pay?

The federal regulation goes into effect on August 15, 2010.  On or after that date you are no longer covered unless you opt-in to continue Courtesy Pay coverage.  You can opt-in at any time, and you can opt-out of this service in the future, should you change your mind.

What happens if I miss the deadline?

Those members who do not choose to continue coverage by August 15, 2010 will no longer have Courtesy Pay.  You can continue courtesy pay coverage now.

Is completing the online registration the only way I can continue coverage?

No.  Altana members can also call 877-REG-OPT1 (734-6781) or visit their local branch to continue coverage.

Is anyone exempt from making a choice regarding Courtesy Pay?

All checking accounts are impacted by this new regulation.  Members must opt-in to continue Courtesy Pay or they will no longer be covered.

Does Courtesy Pay apply to Altana members only?

No.  Every financial institution client is affected by the new Federal Regulation.

Is there a fee to continue Courtesy Pay?

No.  There is no fee to continue this service; however if you continue Courtesy Pay and an item is paid resulting in an overdraft of your account, a fee of $32 may be assessed.

What fees will I incur if Altana covers my overdraft?

You may incur a fee of $32 each time an overdraft is covered on your account. You need to qualify for Courtesy Pay, up to $1000.

How many times can I incur a fee in the same day?

There is no limit on the number of fees you can incur per day on your account.  It just depends on the number of items that overdraft your account.

Can I change my decision to continue this service?

Yes.  You can change your decision to have Courtesy Pay at any time.

*Altana makes decisions on whether or not to pay/authorize items based on the risk associated with the account, the client, and the transaction.  We do not provide Courtesy Pay on coverage on all items.